TBL Quality Assurance
We appreciate you choosing The Baked Lotus Cake House for your special occasion. We guarantee that we will provide a professionally decorated dessert as specified in your invoice/emails/text messages; delivered in a timely manner. We ensure that the flavors, size, and general design elements will meet your expectations as outlined. If, for any reason, you are not satisfied with our product(s), please inform us upon receiving your order. Please note that once your order is accepted, refunds will likely not be considered.
Allergen Notification
While we maintain strict protocols to prevent cross-contact, there is still a slight risk of allergen presence. Our products may contain some or all of the following common food allergens: MILK, EGGS, PEANUTS, TREE NUTS, SOY AND WHEAT. While we abide by all safety regulations, our products are baked, decorated, stored and delivered on shared equipment. Kindly be aware of this possibility.
Design Variations
While we make every effort to create an exact design and match colors, custom cakes are works of art, and achieving an exact shade of color may not always be possible. However, we will strive to come as close as possible. The final product may have slight variations. Additionally, exposure to light can cause color changes. We do not offer discounts or refunds if an exact color shade is not achieved or if a variation occurs due to lighting. If a major variation is required during the made-to-order process, The Baked Lotus Cake House will communicate with the client to seek approval for redesign.
Care and Handling
We are not responsible for any damage to the cake after pickup or setup is completed. It is the client's responsibility to provide a suitable and secure table and environment for all purchased products. Please note that tiered cakes may be heavier than they appear and require a sturdy table, as well as an optimal room temperature of 75 degrees Fahrenheit or below.
If you or your representative choose to pick up and set up the cake, you assume all liability and responsibility for its condition once it leaves the possession of The Baked Lotus Cake House.
In the case of using fresh flowers on the cake, especially those received and placed at the venue, the florist bears the responsibility for flower safety and adhering to safe food practices. The person placing this order should obtain a notice of plant safety, if necessary, from the florist.
Deposits, Payments, Cancellations
For large tiered cakes and custom treat packages, a deposit of 50% and a signed contract are required to initiate our services. The remaining balance is due ten (10) business days prior to the scheduled service date. Any changes to the order must be made no later than ten (10) business days before the service date. Changes requested after the contract signing cannot be guaranteed and may incur additional charges.
All deposits are non-refundable. Orders canceled within ten (10) business days of the scheduled date will not receive any refund. Cancellations made with more than ten (10) business days' notice may receive credit for a future order, excluding the fair market value of non-reusable items. This offer is subject to the availability of the new service date.
If full payment is not received by the due date, your order may be canceled.
Refund Policy
Due to the highly customized nature of our products, The Baked Lotus Cake House does not offer refunds or exchanges for custom items that meet our quality standards once your order has been collected or delivered and "Accepted" by you or a designated recipient. Once the products leave our possession, they become the sole responsibility of the client. Additionally, The Baked Lotus Cake House will not provide a refund exceeding the order's cost. We would like to emphasize that our made-to-order desserts are taste-tested to ensure the highest quality. Our cakes are baked from scratch using all-natural ingredients and need to be kept at room temperature for at least an hour before serving. Please be aware that variations in temperature and humidity may impact the flavor, overall design, or texture of the cake to some extent. We seek your understanding that we cannot control changes in texture, color, or shape due to weather conditions.
Delivery Terms
Delivery time and location will be confirmed two (2) business days before your event date. Cakes may be set up 1-3 hours before the event. For outdoor events, we will strive to set up as close to the reception time as possible, which may limit design options.
The client must inform us of any adverse road hazards or obstacles that may hinder the delivery and affect the quality of the finished products. In the event of unavoidable occurrences such as acts of God, car accidents, poor road conditions, or cake dropping during delivery, The Baked Lotus Cake House cannot be held liable for more than the price of the cake specified in this order.
If the client or client representative is unavailable to receive the delivery, a re-delivery fee will be required upon receipt of goods and services.
Photographs and Marketing
We respect the privacy of all our clients. We will not disclose the identity of clients (including photographs of people, last names, event details, and contract details) without permission. However, we reserve the right to photograph our baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without providing compensation to you.